Wednesday 25 October 2017 marked the first Foundations in Quality Award celebrated at CQI Wales Branch with the University of South Wales. This very special award scheme was initiated to celebrate the achievement of those who study Quality Management at the USW Professional Skills Academy. The award was presented following a review of the student end of year improvement projects and was judged by members of the CQI Wales Branch, USW and the CQI’s Next Generation Network.
There were two students presenting on the night; Kelly Howells from Olympus and Ceri Herbert from Balmoral Tanks. The standard of both projects was extremely high which is a testament to the level of training provided by the USW professional skills academy.
Kelly was first up to present regarding her project in the Medical Systems area of Olympus UK & Ireland. Kelly’s project introduced cost of poor quality measurement into the reporting suite produced by the quality team. The work began within diagnostics and worked through to technical validation. This interactive presentation allowed the audience to view some of the medical devices produced. Kelly explained the quality tools and techniques used in her project including six sigma, 5S and the Shingo model. The most important part of Kelly’s work was around humanising quality and continual improvement and it was impressive to see how she has been embedding principles within operational teams.
Ceri presented his project which had the clear objective of improving customer satisfaction through the reduction of complaints. He explained that the project was delivered at a time when his organisation was undergoing a lot of change in terms of relocation and systems. He talked of a multi-pronged approach based upon evidence, with the strap line “don’t just stand there…do something.” Ceri also employed a number of quality tools and techniques including implementing an I-auditor package, NPS and IIP. The success of the project was demonstrated through a significant reduction in the number of complaints received. Ceri explained that this data was key for getting the buy in from key stakeholders within the business.
The Judges, Derek Lewis Chair of CQI Wales Branch, Rachelle Briggs Early Development Officer for the Next Generation Network and Darren Evans of the University of South Wales had a difficult job in assessing the entries. They deliberated and scored each presentation based on Presentation skills, content and quality objective to determine the winner.
The winner was announced as Ceri Herbert who received the first Foundations in Quality Trophy and his efforts will help him in paving the way for membership with the CQI.
Special thanks go to Robert James of Airbus, Vicki Davies of USW and Derek Lewis Chair of CQI Wales Branch for organising this very special event. The Foundations in Quality Award will return in 2018.