The group aims to continue to develop Deming's thinking and ascertain how new approaches to leadership, management and organisational development can be incorporated into today's public, private and voluntary sector organisations.
Paul Inglesis from DemSig gives us his reflections on the quality guru.
What made Deming a quality guru?
Dr. Deming was not only a quality a guru but also a great Engineer and Mathematician. It was his practical point view on things like continuous improvement on products and services, customer focus and ultimate respect for the employees that made him a great transformer of the not only the Japanese industry but of many businesses and industries across the world. He was extremely focused on not only the well-being of a company and its Clients but the well being of the employees of an organisation which he believed is a fundamental aspect of increased productivity and quality of the products/services. His theories are still valid and have been applied successfully to thousands of businesses across the world while his theories and books have influenced International Quality Standards such as ISO 9001.
Overview on his hypothesis - key points
Dr. Deming has established 14 Points for the Transformation of Management and 7 Deadly Diseases.
He considered Short-term planning/thinking and profits one of the biggest mistakes that the management of a company can do and this is something that we keep on seeing even today.
Dr. Deming was also a big fan of creating an environment of trust, respect and equality in the workplace, which will eventually increase productivity and help employees achieve their targets without any psychological barriers or fear.
He believed in training and vigorous programs of education that will help the workers to improve and contribute to the organisations transformation, while being proud of what they do and produce.
Does Deming’s theory have current relevance to modern business?
Institute training on the job:
Training for the employees (off and on the job) is nowadays a standard practice across all industries, businesses and countries. Companies and organisations now know that they have to put resources and plan the training that needs to be provided to their employees and it is now considered more of an investment rather than a necessity.
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
Through the application of ISO 9001 and other standards and practices (depending on the industry), companies and organisations are striving towards continuous improvement of their services, products and productivity. Identifying the problems (nonconformities), eliminating the root causes and finally apply corrective actions is a simple example of how today’s businesses make Deming’s visions and theories a common reality.
Last reflections on his legacy
Dr. Deming was a great visionary not for the quality world and profession but for business management in general. The effects of his transformational theories and their applications can be seen today in every successful business across the world and they changed once and for all the way business and quality management should be done.
Written by: Paul (Pavlos) Inglesis, CEng MICE, MCQI-CQP
RfL Stations Sector Quality Engineer at Cross Rail