Ruth Mortby, NGN Steering Committee Membership Officer – Corporate, gives us an insight into the role and what is going on behind the scenes.Read more about Ruth, or connect to her on LinkedIn.
Tellus about your role and your responsibilities? The core part of my role is around increasing the membership of the NGN and the CQI. This centres around membership engagement, adding value to your membership, and being the first point of contact for new members.
What made you go for this role? For me, quality is about doing good business. This role allows me to work within that context – supporting business needs and proving the value of the quality profession.
Give an example of a typical day? Currently, my day to day is all about defining strategy and planning projects. I work closely with the other members of the steering committee, so pulling them all together coherently as a package to takes effort; we aren’t quite there yet, but we enjoy the challenge.
Are there any projects in the pipeline? Yes! Too many to talk about. A few examples are a membership map, a quality apprentice scheme and an activity around CPD and competency resources.
Can you share some of your success with us? I’ve been working with my college Rachelle on cleaning-up the membership data and establishing processes to formalise our data management. We now are able to identify who our new members are each week and welcome them to the NGN.
My focus has been around developing and synchronising our project plans for membership. We’ve developed our approach for how to get the support we need for some really exciting projects.
Do you speak with anyone else outside the NGN Steering Committee? I’ve recently started engaging with the Corporate Partners of the CQI. We are exploring what the NGN can do to support their needs and also what we can do to support you and make you more in demand for employment opportunities.
What challenges you in your role? Reining in the ideas – there is so much I want to do and I want to get it all started right away. I have to remember I’m a volunteer and there are only so many hours in the week!
What would let you know that you have been successful in the role? Quite simply – a significant growth in our membership. Alongside that, I think the real measure is getting a really good engagement and feedback with you – we want you involved in your network and we want to be making progress on the things that make a difference to you.
Tell us what you hope to get out of the role on a personal and professional level? It has already been a fantastic experience meeting and working with the steering committee. I feel like I’ve found my peer group. I’m really excited to take this further, meet more of the network and build a foundation that will let us change the future of the quality profession.