"Without a standard there is no logical basis for making a decision or taking action."
Joseph Juran was a pioneer of modern quality teachings, specialising in the management of quality. He conducted seminars for top and mid-level management, providing guidance and emphasis on how critical their role is in the promotion of Quality.
His classic book, the Quality Control Handbook, is still a standard reference for quality managers, and his belief that Quality doesn’t happen by accident made him one of the first to write about the cost of poor quality. His philosophical approach to cross-functional management was documented in the trilogy, which comprised of three managerial processes: quality planning, quality control, and quality improvement.
Juran is widely acknowledged as a top contributor to Total Quality Management. His work laid the foundations for evolved TQM forms used today, such as Six Sigma, by companies like Ford, Exxon and Toyota worldwide.
Juran is regarded as the first to apply Pareto analysis to quality issues, a technique that is still used as common practice within Quality. He is also known for bringing the Japanese concept of ‘Quality Circles’ to the Western world.
A man who believed in education and training, and is viewed as the guru that added the human dimension to quality management, Juran is certainly one of the gurus whose legacy is still relevant today.