Learning from experience is one of those challenging processes that everyone wants to do and understands the value of, but is incredibly difficult to implement effectively, even in relatively small or simple organisations.
It seems obvious, we had a non-optimal outcome, so next time, we’ll do it differently. Next time comes along, often elsewhere in the business and we do the same thing, expecting a different outcome. Un-surprisingly, we get the same, non-optimal result, and difficult questions start to be asked.
So why is this so difficult?
It strikes me that to understand the difficulty of organisational learning, we should consider the human psychology and the way a child learns by doing. By touching fire, a child learns that it is hot and it h...